Privacy Policy

Effective Date: February 1, 2026  |  T&C Business AI, LLC dba T&C AI Services

This Privacy Policy applies to T&C Business AI, LLC, a Florida limited liability company, doing business as “T&C AI Services” (“Company,” “we,” “us,” or “our”).

“T&C AI Services” is the trade name under which T&C Business AI, LLC provides automation, CRM, AI, messaging, and digital business solutions. It is not a separately registered legal entity.

This policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, and services. By using our Services, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information you provide directly:

• Full name
• Email address
• Phone number
• Business name
• Any information submitted through forms, chat, SMS, or email

b. Device & Technical Data (collected automatically):

• IP address
• Device model and operating system version
• Unique device identifiers (device ID, advertising ID)
• App version and build number
• Browser type and settings
• Mobile network information
• Crash logs and performance diagnostics

c. Usage Data:

• Pages and screens visited
• Buttons tapped and features used
• Session duration and frequency
• In-app interactions and navigation patterns

d. Communication Records:

• SMS messages
• Emails
• Chat conversations
• Call logs (if applicable)

2. App Permissions & Why We Need Them

Our mobile application may request access to the following device features. Each permission is used only for the specific purpose described:

• Camera: To allow users to upload profile images or scan QR codes within the app.
• Microphone: To enable voice-based features or audio recording where applicable.
• Notifications (Push): To send appointment reminders, service updates, and alerts you opt in to receive.
• Internet Access: Required to connect to our servers and deliver the Services.

We do not request access to your contacts, location, health data, or photo library. If future versions of the app require additional permissions, this policy will be updated and you will be notified.

3. How We Use Your Information

We use the information collected to:

• Provide and operate our Services
• Communicate with you via SMS, email, phone, or chat (with consent)
• Send service updates, reminders, and customer support messages
• Improve our website, app, systems, and service offerings
• Analyze app performance and diagnose technical issues
• Comply with legal, regulatory, and carrier requirements (A2P, TCPA, CAN-SPAM)
• Prevent fraud and enforce our Terms of Service

We do not use your data for purposes beyond those listed above without your explicit consent.

4. App Tracking & Advertising Transparency

Our app does not use third-party advertising networks or track your activity across other apps or websites owned by other companies for advertising purposes.

We do not share data with data brokers or use advertising identifiers (IDFA on iOS, Advertising ID on Android) for cross-app tracking.

If this changes in a future version of the app, we will request your explicit consent through Apple’s App Tracking Transparency (ATT) prompt before any tracking begins, and update this policy accordingly.

You can manage tracking preferences at any time in your device settings under Privacy & Security → Tracking (iOS) or Privacy → Ads (Android).

5. SMS Messaging & A2P Compliance

By providing your phone number and opting in, you consent to receive SMS messages from us. Message & data rates may apply. Message frequency may vary. Reply STOP to opt out, HELP for help.

• Service notifications and appointment reminders
• Customer support messages
• Marketing or informational messages (only if explicitly opted in)

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• Service Providers: Third-party vendors who help us deliver our Services (e.g., CRM platforms, SMS providers, hosting). These parties are contractually required to protect your data at the same level or higher than stated in this policy.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred. We will notify you before such a transfer occurs.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use cases exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.

7. Third-Party Services & SDKs

Our Services integrate with the following types of third-party platforms, which may collect data under their own privacy policies:

• GoHighLevel (CRM & automation) — Privacy Policy
• Twilio (SMS delivery) — Privacy Policy
• Stripe (payment processing, if applicable) — Privacy Policy

We are not responsible for the data practices of third-party services. We encourage you to review their policies before using our Services.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to analyze traffic and improve functionality. You can manage cookie preferences through your browser settings.

Our mobile application does not use cookies. Technical identifiers (such as device ID) used within the app are used solely to deliver app functionality and are not used for cross-app advertising.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Access controls limiting who can view personal data
• Regular review of data handling practices

However, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

10. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, regulatory, or contractual obligations
• Resolve disputes and enforce our agreements

When data is no longer needed, it is securely deleted or anonymized.

11. Your Rights & Data Deletion

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for communications at any time
• Opt out of data sale (we do not sell data, but this right is preserved under CCPA)

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information we have collected from you
• The right to opt out of the sale of personal information (we do not sell your data)
• The right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at admin@tcbusinessai.com.

13. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you believe that a minor has provided us with personal information, please contact us immediately at admin@tcbusinessai.com so we can remove such information promptly.

14. International Data Transfers

Our Services are operated in the United States. If you access our Services from outside the United States, your data will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

By using our Services, you consent to this transfer. We take reasonable steps to ensure your data is treated securely in accordance with this policy.

15. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of service delivery (such as customer service) is permitted. All other use cases exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.

16. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. For material changes, we will notify you via email or in-app notification where possible. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

17. Contact Information